COMMON QUESTIONS

WHAT ARE YOUR CONTRACT OFFERS?

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1. One-Time Service Contract:

   • This contract option offers a single servicing session for the specified medical equipment. It includes thorough maintenance and inspection of the devices without any ongoing commitment.

2. Annual Maintenance Contract (AMC):

   • An annual contract that covers regular servicing throughout the year. It includes scheduled maintenance visits at predetermined intervals to ensure the continuous functionality and safety of the medical appliances.

3. Comprehensive Service Package:

   • This package encompasses a range of services, including scheduled maintenance, emergency call-outs, repairs, and replacement of parts (if needed). It offers a comprehensive solution for clients seeking complete coverage for their medical devices.

4. Customized Contract:

   • Tailored to the specific needs of the client, this contract allows flexibility in selecting services based on the type and number of medical appliances, frequency of maintenance, and additional requirements.

5. Per-Device Service Contract:

   • Clients can opt for contracts that focus on individual devices. For instance, separate contracts for profiling beds, mobile hoists, ceiling track hoists, or wheelchairs, providing specialized attention to each type of equipment.

6. Emergency Service Contract:

   • Designed for immediate assistance in case of unexpected breakdowns or urgent servicing needs. This contract offers priority response times and quick on-site assistance during emergencies.

7. Long-Term Partnership Contract:

   • A multi-year contract for clients seeking a committed, long-term partnership. It ensures continuous and uninterrupted servicing of medical appliances, providing stability and consistency in maintenance.

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Each contract option can be further customized based on the client's specific requirements, the number and types of devices, frequency of servicing, response times, and any additional services needed. Offering a variety of contract options allows clients to choose what best suits their needs and budget while ensuring their medical appliances remain in top condition.

Yes, We can offer a 24/7 callout service as part of our all inclusive packages.